Domestic Violence

Domestic violence is defined as controlling, coercive or threatening behaviour or violence or abuse between people aged 16 or over who are or have been intimate partners or family members, regardless of gender or sexuality. It includes psychological, physical, financial, sexual, emotional abuse and stalking. Forced marriage is also domestic abuse. The internet and social media can be used in domestic abuse which can include cyberbullying, posting revenge porn and online stalking.

Most kinds of domestic violence are criminal offences.

Remember that you have options and you are not alone

If your safety is at risk do not hesitate to call 999. If you feel it is a non-emergency you can still log incidents that have happened by calling 101.

Local Helplines:

New Era

New Era provides free and confidential round-the-clock advice and support for anyone in Staffordshire and Stoke-on-Trent affected by domestic abuse – regardless of their age, ethnicity, gender or location. The 24-hour confidential helpline for victims is: 0300 303 3778 and there’s a live chat facility via
The confidential helpline for perpetrators is: 01785 601690.
New Era is co-funded by the Staffordshire Commissioner, Staffordshire County Council and Stoke-on-Trent City Council. The service – for victims, perpetrators, as well as their families – is delivered by Victim Support and Reducing Reoffending Partnership (RRP) through a team of specialist advisors, focusing on prevention and early intervention.

GLOW (part of Honeycomb Group)

Offer a variety of support for people who have been victims of abuse
Helpline open 9am – 5pm, Monday to Friday.
North Staffordshire: 0330 0945 559
Derby: 0133 2985 111

Pathways (South Staffordshire Area)

Support adults, young people and children, who are experiencing or affected by domestic abuse.
01543 676 800

Staffordshire Women’s Aid

Help and Support for women after DV
0870 2700 123

Staffordshire Victims Gateway

For advice and support call us on:
Tel: 0330 0881 339


Advice for women. Refuge provides safe, emergency accommodation through a network of refuges throughout the UK.
Helpline: 0808 200 0247 (Available 24 hours)

Broken Rainbow

Domestic Violence helpline for Lesbian, Gay, Bisexual and Transsexual people (LGBT)
Helpline: 0300 999 5428


Advocacy after fatal domestic abuse
Tel: 07768 386922

National Helplines:

Female Victims: If you want to talk to someone in confidence the National Domestic Violence Helpline operates a Freephone 24 hour service: 0808 2000 247 /

The Helpline is staffed 24 hours a day by fully trained female helpline support workers and volunteers.

Male Victims: The Men’s Advice Line is a confidential helpline for male victims of domestic violence and abuse: 0808 801 0327 /