What do we do?

Three local Citizens Advice services will be the principal delivery agents:

  • Staffordshire North & Stoke
  • Staffordshire South West
  • East Staffordshire

with five other Citizens Advice services as access points signposting victims to the gateway and Specialist providers, receiving introductions from us.

Our vision:

  • To enable and empower victims in Staffordshire to regain control over their lives by supporting them to cope with the experience of a being victim and to recover from any harm caused.

Our principal aims therefore are:

  • To support victims of crime to cope and recover by providing the best support we can within the Gateway, supported by effective introductions to specialist services; and
  • To advocate on behalf of victims, collectively, for improvements in services and support where we identify gaps or weaknesses.

What do we offer?

The Victim Gateway Service can help you:

What happens when I contact the victim Gateway?

When you contact us a member of our team will talk to you about your experience, how it has affected you and what help you need to recover from your experience. We can provide you with advice or information to answer any immediate questions you may have. We can also provide you with your own support worker if needed, who will support you through this difficult time. Sometimes other organisations are better placed to help you and if so, we can introduce you to them.